Terms and Conditions

Last Updated: 21 October 2026

Re-Create Terms & Conditions

1. Introduction

1.1 This website (re-create.incanda.co.za), related mobile sites and software applications (hereinafter referred to as the “Website”) is owned and operated by Wheco Group (Pty) Ltd, with registration number 2014/056067/07 (hereinafter referred to as “us”, “we”, “our” and/or the “Supplier”). Our headquarters are situated at 100 Main Road, Walmer, Gqeberha, 6070.

1.2 The disclaimers, policies and Terms and Conditions on this page (hereinafter referred to as ‘Terms’ and/or ‘Conditions’) shall govern the order, sale and/or delivery of goods or services from Re-Create as well as the use of this website by any customer or person (hereinafter referred to as ‘you’, ‘your’, ‘user’, and/or ‘customer’).

1.3 Any personal information or data collected when using this website whether, by communication, purchase invoicing or customer enquiry as well as in-store transactions (governed by these Terms) shall be utilised for customer service, internal market research or direct marketing. This information shall not be shared with third parties except as far as it relates to customer service and delivery. For more information on the use of personal data, please refer to our ‘User Data Policy’ available on our website.

1.4 The terms apply to all users/customers/visitors of website or of any Re-Create store.

1.5 If you access and use this website, you accept and agree to be bound by and comply with the Terms and Conditions. If you do not agree to the Terms and Conditions contained herein, you are not authorised to access our website, use any of our website’s services or place an order on our website. Please note that these Terms and Conditions are intended to complement, and not override, any rights you may have under applicable consumer protection laws.

2. Waiver

2.1 Any failure on our part to exercise or enforce any right or provision of any of our Terms and Conditions set out will not constitute a waiver of such right or provision. Our decision to allow leniency in one instance does not oblige us to do so again. No waiver by us is effective unless it is communicated to you in writing.

3. Severability

3.1 If any of the provisions of our Terms or Conditions are determined by any competent authority to be invalid, unlawful, or unenforceable, such provision will to that extent be severed from the remaining terms, which will continue to be valid and enforceable to the fullest extent permitted by law.

4. Variation

4.1 The Supplier may, at its sole discretion, change or amend any of these Terms, Conditions or policies without notification and it is the user’s responsibility to ensure that he or she is satisfied with the terms and any amendments that may have been affected.

4.2 Using the website after any amendments have been made shall deem your acceptance of such changes. Should you not agree with any of the Terms or amendments made, you should not proceed to transact with us either in-store or through this website.

5. Errors, Omissions and Product Descriptions

5.1 While all reasonable effort is made to provide accurate information about products (including pricing, availability, features, and descriptions), we do not accept liability and shall not be held liable for any loss or claim as a result of such error or inaccuracy. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time, without prior notice, including after an order has been submitted in which case, where the correction is significant, we will take all reasonable effort to inform affected customers.

5.2 Product Descriptions: Product descriptions are for marketing purposes only and are presented in a simple easy-to-understand format. Product descriptions on this website are by no means exhaustive technical specifications. Some descriptive terms may be used in a broad sense or for specific purposes only.

5.3 Colour Descriptions: Descriptions and depictions of colour may not be 100% accurate. Some colours, especially earthy tones are especially difficult to accurately describe and/or depict. Colour descriptions pertain to colour only, and does not describe the actual materials.

5.4 Materials: Where a product description describes a product to be manufactured from a specific material such as ‘leather’, this only refers to the most notable aspect of the product and does not necessarily imply that every part of the product is manufactured from this material.

6. Pricing & Stock

6.1 All prices advertised on our website are denominated in South African Rands and include VAT of 15%.

6.2 Prices published on the website apply to in-stock products only. In the event where a specific product may be sold out, and a customer places an order or enquiry before a price, specification or promotion could be updated, we will first inform the customer of any changes before processing the order. Should this not be accepted by the customer we reserve the right to cancel the order or any part thereof.

6.3 All products are manufactured by the Supplier. Consequently, a lead time will apply when placing an order either in-store or online. Where a product is not in stock, additional time will be required for its manufacture. Customers will be informed of the applicable lead time when placing their order. An additional waiting period may also apply to custom-made products.

7. Delivery and Inspection of Goods

7.1 Advertised prices do not include delivery charges.

7.2 Delivery shall be free of charge on all orders of Re-Create Products with a value exceeding R750, delivered to any address within the Republic of South Africa. A delivery fee of R90 shall apply to all orders of Re-Create Products with a value of R750 or less.

7.3 No orders shall be dispatched until payment has cleared in our account.

7.4 Depending on the size of the order and the exact delivery location, our standard delivery period is approximately 7–14 days for Re-Create products.

7.5 Deliveries to remote or far outlying areas not regularly serviced by our contracted services providers may take longer than our standard delivery timeframe. Longer delivery periods may also apply to orders placed during or leading up to sale campaigns, such as Black Friday and festive season trading (15 November to 31 December). Delivery timelines for this period shall be published on the website and/or communicated by stores or sales consultants during such periods. The Supplier shall not accept any liability for any claims resulting from any losses or damages as a result of a delayed delivery of any order or part of an order.

7.6 Deliveries shall be done on weekdays during the courier/transporter’s standard daytime service hours. After hour deliveries shall be subject to surcharges. In the event where goods have been shipped out via third party delivery service provider, and a reasonable number of delivery arrangements and/or attempts are proven to be unsuccessful due to customer not responding, unreachable or not cooperating, goods will be returned to our warehouse and customer may be held liable for the return transport costs incurred.

7.7 It shall be the customer’s responsibility to properly inspect delivered goods. If packaging and/or products shows visible damages, it is advised to make a clear note of such damages on the waybill when signing for the goods.

7.8 Customers should ensure that the correct number of cartons and/or products as indicated on the waybill are received before signing the waybill. The number of cartons may not correspond to the number of items you have purchased as more than one item may be packaged in a single carton. The number of packages/cartons/pieces as indicated on the waybill should be verified by the customer or his representative before signing receipt of the goods. Customers should never sign as having received more packages as what was delivered as this could jeopardise any claim the customer may have related to short delivery of goods ordered.

7.9 Delivery is only guaranteed to be delivered to the delivery address supplied by the customer. Verification of the identity of the person receiving goods may not always be done by the transporter. Individuals accepting the goods at the delivery address on the date of delivery shall be considered authorised by the customer to receive delivery on their behalf and shall also be responsible to perform the duties of checking for damages or shortages as per clauses 7.7 and 7.8 above.

7.10 Any discrepancies, damages or shortages on any delivery, including erroneous delivery, must be reported to us within 48 hours from time of delivery by submitting this claim via the ‘Log an Aftersales Enquiry’ link (located at the bottom of the re-create.incanda.co.za homepage. If the report was successfully submitted, an automated message shall be sent to the customer which shall serve as proof of submission.

8. Return Policy

8.1 Unless otherwise specified, all products purchased from the Supplier come with a 14-day money-back satisfaction guarantee. This guarantee shall be calculated from the delivery date of the goods.

8.2 The following apply to custom made orders:

8.2.1 No returns for custom made orders will be allowed;

8.2.2 A handling fee of 5% (five) percent of the sales price, will apply if a client cancels an order if manufacturing has not commenced;

8.2.3 A handling fee of 10% (ten) percent of the sales price, will apply if a client cancels an order if manufacturing has commenced, but is not yet completed.

8.3 Customers wanting to return any product must submit a notice of return through the Re-create website within 14 (fourteen) days of delivery. Returns can be logged by clicking on the ‘Log an Aftersales Enquiry’ link found at the bottom of the Re-Create home page.

8.4 Where goods are returned due to a defect, error on the part of the Supplier, or a valid warranty claim within the first 12 (twelve) months of delivery, the Supplier will cover the return transport costs in full, provided that the supplier’s nominated courier or delivery service is used. After the initial 6 (six) month period, the supplier may, at its sole discretion, limit, apportion, or decline responsibility for return transport costs, which may then be for the customer’s account. Where the customer elects to use their own courier, the Supplier will only reimburse the customer up to the reasonable cost that the Supplier would have incurred had its own courier been used. Where goods are returned under the Supplier’s 14-day money-back guarantee for reasons other than defect or error by the Supplier, the Supplier may, in its sole discretion, charge the customer for return transport costs. Any original delivery charges paid by the customer shall not be refunded, unless otherwise required by law.

8.5 All authorised returns under the provision of the 14-day money-back guarantee, must be ready for collection by our transporters no later than three days from date of expiry of the money-back guarantee.

8.6 Products returned must be adequately packaged in the original packaging and be in as-new condition. Where original packaging was discarded, it shall be the customer’s responsibility to ensure the item is packaged adequately to avoid damage in transit. Our contracted third-party couriers do not offer packaging services and may refuse to accept products without adequate packaging. In the event where our transporters collect an item not packaged properly, or where they assisted the customer with packaging, this shall be done at the customer’s own risk. It is advised that customers take adequate photos of the products they wish to return (covering all areas and angles) as the Supplier will keep the customer liable for any damages to the product when received.

8.7 Products returned without original packaging materials may be subject to the deduction of reasonable surcharges of up to 15% of the purchase price.

8.8 Products returned for refund shall be inspected thoroughly for damages or other discrepancies. The Supplier reserves the right to levy reasonable and appropriate surcharges or handling fees to compensate for missing components or items returned not in good condition.

8.9 Refunds may take up to 14 (fourteen) days from date of receipt of returned goods, subject to the return meeting the criteria for refund. Where the Supplier has determined deductions or surcharges to be deducted from the refund, such amounts shall be communicated to the customer and only after agreement on the final refund amount has been reached will refunds be processed for payment.

8.10 Where payments were made by credit card, refunds will be made through a payment reversal into the credit card. In the case of cash refunds by means of EFT transfer, customers are required to provide the Supplier with proof of banking details as well as the account holder’s proof of ID (or in the case of a company, a company registration number confirming the banking details provided.). No refunds will be paid to third parties.

9. Warranty

9.1 Warranty periods may differ from product to product. Unless a product description specifies a warranty longer than 12 (twelve) months, the default warranty period of 12 (twelve) months shall apply to all products.

9.2 Warranties shall cover manufacturing defects arising from material defects or poor workmanship only. Extended warranties shall only apply where an extended warranty was specifically purchased or agreed to by means of a formal signed letter by a duly authorised representative of the Supplier.

9.3 This warranty only covers products within the borders of South Africa. Any product taken outside of South Africa must be returned to South Africa at customer’s cost in the event of any warranty claims.

9.4 Product warranties extend to the original purchaser only and are not transferrable with the sale or donation of the product to a third party. The Supplier reserves the right to request any documentation it deems necessary to verify the validity of a warranty claim.

9.5 Warranties shall only be valid where the product was used and maintained properly and shall not cover any defects, damages or claims arising from any misuse or abuse, external causes or what can be considered fair wear and tear. Unless otherwise stated, no product shall be covered against damage caused by exposure to natural elements, including but not limited to sunlight, moisture, rain and wind. Warranty claims or returns of products shall not be processed where products are in an unhygienic state. Natural variation occurring in leather or other materials are not considered defects, neither does the manufacturer guarantee the colourfastness of any material. Natural products including but not limited to products such as leathers, feathers and animal hides may have natural defects and subject to natural changes (e.g., full grain leathers will have inconsistent grains, cowhides may have hair loss etc.,). Warranties explicitly exclude any natural changes or natural decline to such products.

9.6 The Supplier’s liability in terms of the warranty shall only extend to the defective product and shall not cover any consequential damages. Warranties extend to the purchased product only and shall not extend to product liability and shall not extend to consequential damages or costs involved in obtaining such a refund.

9.7 Unless otherwise stated in the product specifications or product literature, all products listed on this website are intended, priced and marketed for domestic use. Where products are used in commercial environments, unless otherwise agreed to in writing by the Supplier, the warranty shall be limited to a period of 6 (six) months from the date of purchase.

9.8 We reserve the right to either repair or exchange an item submitted for warranty purposes. In the event where the item cannot be repaired, it may be exchanged with a replacement item that is identical, or where the exact same model or product is no longer available, with an item of similar value, or alternatively with in-store credit. Any approved exchange, credit or refund of a particular product shall apply to that product only and not any other products purchased from us at the same or at another time, regardless of whether the other items were purchased to match or compliment this product. Where an item was replaced or repaired under warranty, the balance of the original warranty period shall remain in place, and the repaired or replaced product does not come with a new warranty.

9.9 Transport charges applicable for warranty repairs or exchanges submitted within 6 (six) months from the date of purchase shall be borne by the Supplier, who shall appoint a transporter of its choice to effect collection and delivery. Customers shall not be compensated for transport arranged by themselves and not authorised by the supplier. Transport shall only be covered within the borders of South Africa. Where a customer has relocated to a different address to that of the original delivery address and such new address located in an outlying area including farms, villages or small towns or any area resulting in significantly higher transport costs, such additional costs shall be for the account of the customer.

9.10 Unless otherwise specified, products that were given as free gifts as part of a promotion, received in a competition or giveaway or where the product was bought as a shop-soiled or demo item shall be covered by a 6 (six) month limited warranty against any manufacturing defect unrelated to the condition it was sold in.

9.11 Warranties shall only extend to the repair or replacement of the purchased product and, under no circumstances shall this warranty extend to liability for any consequential or indirect losses or damages of any nature whatsoever.

10. Care Instructions

10.1. Leather care:

10.1.1 Avoid direct sunlight exposure to prevent fading.

10.1.2 Treat with Incanda’s specialised leather food twice a year, or more frequently in extreme weather conditions.

10.1.3 Wipe off liquid spills immediately with a wet cloth.

11. Competitions and Giveaways

11.1 Winners of Re-Create competitions and lucky draws will be notified within 7 (seven) days of the draw. Where a competition is entered via newsletter subscription, the winner will be contacted by email. Where a competition is entered via social media, the winner will be contacted by direct message (DM) on the relevant platform.

11.2 Winners must respond to the notification and claim their prize within 30 (thirty) days of being contacted. Failure to respond or claim the prize within this period will result in forfeiture without exception.

11.3 Entering a competition does not guarantee the entrant any prizes. Winners are randomly chosen and announced. Winners are final and entrants do not have the right to appeal the results. By entering any of our competitions, the entrant agrees to these terms.

12. Gift Cards, Vouchers and Coupons

12.1. Gift Cards are valid for 3 (three) years after sale. Gift Cards can only be redeemed while they are valid, and their expiry dates cannot be extended.

12.2. Gift Cards cannot be used to buy other Gift Cards.

12.3. Gift Cards do not accrue interest and are not refundable for cash once purchased or otherwise obtained. However, customers who purchased a Gift Card and wishes to cancel the purchase, must do so within 7 (seven) days from the purchase date. Please note that such a refund will only be refunded to the original purchaser, and not to any third party.

12.4. Vouchers are issued at the Supplier’s sole discretion, and we are entitled at any time to correct, cancel or reject a Voucher for any reason. Users do not have a right to Vouchers, and Vouchers cannot be earned. Vouchers are issued under specific Terms and Conditions regulating when and how they may be used.

12.5. Vouchers are only valid for a period of 6 (six) months from the date of issue, unless otherwise stipulated on the Voucher. Vouchers can only be redeemed while they are valid, and their expiry dates cannot be extended.

12.6 Vouchers can only be used once.

12.7 Vouchers cannot be used to buy Gift Cards and cannot be exchanged or refunded for cash or credit.

12.8 Vouchers issued as part of any compensation, compromise or resolution for any claim, shall only be valid for a period of 6 (six) months from the date of issue.

12.9 Vouchers linked with promotions or similar campaigns, shall only be issued where the full advertised price has been paid.

12.10 Promotional coupons issued in connection with influencer, promotional or similar marketing campaigns shall be subject to the specific terms applicable to each coupon. Unless otherwise stated, such coupons shall provide a 10% discount on non-sale items and a 3% discount on sale items. Promotional coupons may not be used in conjunction with any other voucher, Gift Card, coupon or discount, and may only be used once during the applicable validity period.

12.11 The Supplier will not be responsible for any harm due to the loss, unauthorised use or unauthorised distribution of a Gift Card, Voucher or Coupon, if it has delivered the Gift Card, Voucher or Coupon to the customer or the customer’s nominated email address.

12.12 A Gift Card, Voucher or Coupon must be used at check-out and cannot be used later on existing orders.

13. Special Sales and Promotions (Including Major Sales Campaigns)

13.1 All sales and promotions are valid while stocks last and subject to availability of allocated stock.

13.2 Sales and promotions shall only be valid for the period as advertised.

13.3 Payments must be made immediately via Credit Card or EFT to secure the stock. Processing an order on the website does not automatically reserve stock. Stock can only be reserved once payment has been received.

14. Credit / Account Purchases

14.1 All accounts and credit finance are offered by Fevertree Finance and/or Mobicred and/or PayFlex, third-party financial services provider.

14.2 By purchasing on credit, the customer understands that they enter into an agreement with a third party, agreeing to its Terms and Conditions.

14.3 Fevertree Finance, Mobicred and PayFlex grants credit at their own discretion and acceptance or decline of applications are not in the domain of the Supplier.

14.4 In the event where a refund is passed for an item purchased on credit, finance fees and interest accrued during the period of finance will be unconditionally due to Fevertree Finance, Mobicred and/or PayFlex and will not be refunded.

14.5 On sale items may be excluded from account purchases.

15. Images

15.1 All graphical images including product photos, logos, banners, sound or video clips, trademarks and trade names, lay-outs, icons or copy text displayed or incorporated in this website is the property of Wheco Group (Pty) Ltd or the brands, associates, suppliers, or service providers it represents and is protected by law. Any unauthorised use, reproduction or distribution thereof is strictly prohibited and may only be done with the express written consent of Wheco Group (Pty) Ltd.

16. Governing Law

16.1 Any disputes arising out of or relating to the Terms and Conditions, use of our website, or our products or services offered on our website will be resolved in accordance with the laws of the Republic of South Africa. Any disputes, actions or proceedings relating to the terms or your access to or use of our website must be brought before the courts of the South Africa in the city of Port Elizabeth.

17. Country of domicile

17.1 This website is governed by the laws of South Africa and Re-Create chooses its domicilium citandi et executandi for all purposes under this agreement whether in respect of court process, notice, or other documents or communication of whatsoever nature, 100 Main Road, Walmer, Port Elizabeth, 6070. Any disputes, actions or proceedings relating to the terms or your access to or use of our website must be brought before the courts of the South Africa in the city of Port Elizabeth, and you irrevocably consent to the exclusive jurisdiction and venue of such courts.

18. Company Information & Contact Details

18.1 This website is owned and operated by Wheco Group (Pty) Ltd. Contact details: Tel. 087 310 7244. Email: support@incanda.co.za